Return And Refund Policy

Thank you for shopping at Massawa Coffees.

The following terms are applicable for any products that You purchased with Us.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Massawa Coffees.
• Goods refer to the items offered for sale.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Massawa Coffees, accessible from https://massawacoffees.com/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You may return or exchange the Product in an unused condition with the packaging intact not later than seven (7) days from the date of delivery of the order. If the product is returned after seven (7) days which is Massawa Coffees standard return period or the item is used, damaged, or not in its original packaging, Massawa Coffees will be unable to honor a refund for the merchandise and the decision of Massawa Coffees shall be final. No return or any other claim will be acceptable or valid after the expiration of 7 days from the time of delivery of the Product.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: massawacoffees@gmail.com
• By phone number: 0497444043

We will reimburse You no later than (7) days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

• Massawa Coffees: PO Box 650, Willoughby New South Wales 2068, Australia

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: massawacoffees@gmail.com
• By phone number: 0497444043